Frequently Asked Questions

Have a question? Below are the most frequently asked well and pump questions we receive. If you still have questions, please call our office toll free at 1 (800) 452-6060.

Why is my water pressure low?

Low water pressure can be caused by many things. If you have low pressure in just one tap, it is probably an isolated problem.  If the whole house has low pressure, you maybe experiencing plugged plumbing in the main line, conditioning unit or inline filter. You may also have a well pump that is slow to build pressure.  You can bypass your filtration systems and see if your pressure improves.  If your pressure is better with these units in bypass, it is most likely a problem with your conditioning units. If your pressure remains the same, it most likely is a problem with the well system. 

What kind of maintenance does my well system need?

The only recommended annual well maintenance is to take a coliform bacteria water sample.  Well systems in general do not require yearly service.  It is important to have your system looked at by a well contractor if it develops any strange symptoms like air in lines, high electric bill, inconsistent pressure, foul odor, etc.  Don’t wait, small problems can create larger problems if left unattended.

Why do I need to test my water for Coliform bacteria?

It is not practical to test water for every possible disease-causing organism.  Instead, water is usually tested for one particular group of bacteria known as the total coliform group.  These organisms serve as indicator bacteria.  Coliform bacteria can be found everywhere on the land surface but are usually not found more than a few feet below the soil surface.  Most coliform bacteria do not usually cause disease, but if they show up in a water test, they indicate that surface contamination has somehow entered the water & disease-causing  organisms may also be present.

Is my well bad if I get an unsafe sample?

Most unsafe well samples are remedied by a strong solution of chlorine, introduced  into the well, this is called chlorination. Sometimes it can take 1-3 chlorination’s to resolve the problem.  If chlorination does not elevate the problem the next step would be to clean out/airlift the well.

What is the average life of a submersible well pump?

If a pump is sized correctly and maintained, the average life span of a pump is 12-15 yrs.  Water quality and usage play a large role in the life of a well pump.

Why does my pressure tank feel empty?

It is a misconception that the pressure tank should be full of water.  In fact if it is a full of water there is a problem with the tank.  Most pressure tanks installed to day are called captive air tanks.  Captive air tanks have a chamber that holds a certain amount of air for the the system to work properly and a small amount of water known as the drawdown.

Where can I find information out about my well?

Anytime a well is drilled in the State of Wisconsin, a well log is filled out & filed with the DNR.  Well logs are on record as far back as the early 30’s.  Over the last 15yrs Aqua has been developing & compiling the largest well log database in Wisconsin.  This computerized database allows us to efficiently find your well information or neighboring well data, even if we did not drill your well.  This information is invaluable to you for the servicing of you well & water needs.